Visitor Restrictions & COVID-19 Information

Visitor restrictions have been implemented at Franciscan locations across Indiana and Illinois. Many provider office locations have temporarily reduced hours of operation. 

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Franciscan Health is offering a COVID-19 Risk Assessment and medical provider consultations to help direct you to the most appropriate care.

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As the world responds to COVID-19, the Franciscan Health Foundation has created the Preparedness & Response Fund to support our response to this public health crisis.

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Update

Information About COVID-19

Indiana Department of Health

(877) 826-0011  |  epiresource@isdh.in.gov

Illinois Department of Health

(800) 889-3931  |  dph.sick@illinois.gov

Information & Visitor Restrictions

What We Are Doing

What is Franciscan Health Doing About COVID-19?

Screening, Sanitation & Restrictions: Franciscan Health locations have implemented visitor restrictions and are screening and monitoring patients, visitors and staff for symptoms as appropriate. We continue to do extensive cleaning at all of our facilities. We are also offering a free online risk assessment for COVID-19. For more information continue on to our official statement below, or view our Visitor Restrictions section for details in your area. 

Cancelling Events: In accordance with the CDC event guidelines most events across our organization will be cancelled during this time. We are working to keep the event center on our website as up-to-date as possible, but this is an ever-evolving situation. We ask that even if an event is still posted online, that you confirm locally prior to attendance.

Rescheduling Non-Essential Appointments: The CDC recommends rescheduling non-urgent outpatient health appointments and elective surgeries, and limiting extra visitors. You may be asked to reschedule an appointment or surgery. Please call your local office or message your provider on MyChart if have questions about an upcoming appointment.

Our cancer services remain open and your appointments will continue unless otherwise directed. View our Cancer Care During COVID-19 FAQs

Temporarily Reduced Hours at Some Locations: Provider locations may have temporarily reduced hours of operation. All of our hospital emergency rooms are open 24/7. 

Official Statement

In response to the growing number of novel coronavirus (COVID-19) cases in the United States, Franciscan Health physicians, nurses and other clinicians have taken proactive measures to accommodate expected rapid growth of patients suspected of having contracted the virus. We are doing daily assessments of our facilities, equipment and staffing to determine the most effective deployment of our resources to help fight this pandemic.

While the criteria for COVID-19 testing is changing on an almost daily basis, stringent measures are in place to monitor and screen patients who might have been exposed to the virus or are exhibiting symptoms. Our supply of available tests determines the number we can administer each day, prioritizing nursing homes, emergency support personnel, medical professionals and patients based on greatest need.

Infection Control teams at Franciscan Health hospitals have implemented procedures with staff and have the necessary equipment to care for any patient with this illness or any other flu strains. This includes having protective barriers and isolation areas to protect staff and others from airborne exposure to COVID-19. Further, our clinicians train year-round to respond to any potential outbreaks of infectious diseases.

Meanwhile, Franciscan Health facilities are taking measures to conserve and source personal protective equipment such as masks, gowns and gloves. Our supply chain department is monitoring global product manufacturing and supply distribution channels and will take action where and when needed to maintain adequate supplies.

As COVID-19 is an evolving situation, Franciscan Health will continue to work with local and state public health agencies should additional measures need to be taken. Patient safety is always paramount in the protection of our patients, visitors and staff.

Visitor Restrictions

Franciscan Alliance Visitor Restriction Guidelines*

*The following guidelines are for all Franciscan Health hospitals with the exception of Franciscan Health Michigan City and Franciscan Health Olympia Fields. For specific visitor restrictions at these locations, please scroll to the "Location-Specific News" section and click on the appropriate link.

All visitation continues to be suspended throughout Franciscan Health hospitals unless listed in the following exceptions for healthy visitors.

Hospitals will continue screening all visitors to determine if they are at risk for COVID-19 or other communicable diseases. Those who do not pass screenings will not be permitted to enter the hospital. All visitors will be required to wear a mask, practice social distancing, and practice good hand hygiene. Visitors must be 18 or older.

Inpatients: Non-COVID-19 patients may have 1 designated visitor per day to help provide continuity and maximize safety. Ideally, visitors are those identified as involved in on-going caregiving/support for the patient and will be able to assist with education and caregiving once the patient is ultimately released from the hospital. COVID-19 inpatients may not have visitors.

Labor & Delivery: A laboring woman will be allowed one visitor, a spouse or partner during labor and delivery. In addition, a labor coach will be allowed.

NICU: Mother and significant other will be allowed to visit child in NICU with daily screening for temperature and COVID-19 symptoms required. Failure to pass screening will result in a denial of visitation. (In extraordinary and end-of-life situations, the facility may allow an additional 1 - 2 visitors to visit, provided proper social distancing and PPE usage are followed.)

Emergency Room: Patients may have 1 designated visitor per day to help provide continuity and maximize safety. Ideally, visitors are those identified as involved in on-going caregiving/support for the patient and will be able to assist with education and caregiving once the patient is ultimately released from or admitted to the hospital.

  • Victims of sexual assault have the right to an advocate, as stated in SEA 146. If requested by the patient, a victim advocate may be present during a medical forensic exam.

Outpatients/Ambulatory: Non-COVID-19 patients may have 1 designated visitor per day to help provide continuity and maximize safety. Ideally, visitors are those identified as involved in on-going caregiving/support for the patient and will be able to assist with education and caregiving.

Surgery: Non-COVID-19 patients may have 1 designated visitor per day to help provide continuity and maximize safety. Ideally, visitors are those identified as involved in on-going caregiving/support for the patient and will be able to assist with education and caregiving once the patient is ultimately released from the hospital.

Non-COVID End-of-Life: In non-COVID end-of-life situations one visitor will be allowed for the duration. A second visitor will be allowed on a rotating basis with no more than two visitors at a time. Franciscan Alliance Pastoral Care is part of the care team and is allowed to visit. External pastoral care are not considered part of the care team and are not permitted.

COVID End-of-Life: In COVID end-of-life situations one visitor will be allowed to visit. The visitor must wear full PPE while in attendance. Franciscan Alliance Pastoral Care is part of the care team and is allowed to visit, wearing full PPE while in attendance. External pastoral care are not considered part of the care team and are not permitted.

Minors & Non-Decisional Patients: One visitor will be allowed only for patients that do not have actual or legal decisional capacity. Those include persons under 18, persons with dementia, and persons whose condition precludes obtaining an accurate history or decision making.

Location-Specific News

Visitor restrictions related to COVID-19, flu and respiratory illness have been implemented across our system. Many locations are seeing patients only with no visitors during this time. If you are currently experiencing any flu or COVID-19 symptoms, we ask that you do not visit other patients. These symptoms include cough, fever and shortness of breath. 

Please view the details for your location below as this may vary and is an ever-evolving situation. 

Hospital/Location

Current Restrictions?

(If yes, click for details)

Carmel Yes: Enhanced Visitor Restrictions for Flu & COVID-19
Crawfordsville Yes: Enhanced Visitor Restrictions for COVID-19
Crown Point Yes: Enhanced Visitor Resitrictions for Flu & COVID-19
Dyer Yes: Enhanced Visitor Restrictions for Flu & COVID-19
Hammond Yes: Enhanced Visitor Restrictions for Flu & COVID-19
Indianapolis Yes: Enhanced Visitor Restrictions for Flu & COVID-19
Lafayette East Yes: Enhanced Visitor Restrictions for COVID-19
Michigan City Yes: Enhanced Visitor Restrictions for Flu & COVID-19
Mooresville Yes: Enhanced Visitor Restrictions for Flu & COVID-19
Munster Yes: Enhanced Visitor Restrictions for Flu & COVID-19
Olympia Fields  Yes: Enhanced Visitor Restrictions for COVID-19
Rensselaer Yes: Enhanced Visitor Restrictions for COVID-19

*News items updated June 26, 2020 3:51 PM EST

Resources & Information

The most up-to-date information about COVID-19, can be found at following websites:

Centers for Disease Control and Prevention (CDC)

World Health Organization (WHO)

Illinois Department of Public Health (IDPH)

Indiana State Department of Health (ISDH)

  • (877) 826-0011 
    • If you are calling with GENERAL QUESTIONS about novel coronavirus, please PRESS 1
    • If you are a HEALTHCARE PROVIDER calling about the novel coronavirus, PRESS 2
  • epiresource@isdh.in.gov

Frequently Asked Questions (FAQ)
Source: CDC

More information from Franciscan Health

Quick Links to Important Information from the CDC

Donations

We are currently accepting a variety of donations. If you are able to help by giving supplies, donating money or making masks we would be grateful. Below is a document that outlines our greatest needs and drop off locations.  

For more information, or to donate online, visit: http://www.franciscanhealthfoundation.org/COVID-19.

how to donate masks and ppe supplies, list of needs and drop off spots

Take Our Risk Assessment

Be COVID-19 Aware

Franciscan Health has developed a free online assessment for patients who are experiencing symptoms or think they may have been exposed to COVID-19. This non-diagnostic questionnaire will determine your eligibility for a telephone or virtual visit consultation with a medical provider. The provider will then guide you to the care you need.

Indiana & Illinois COVID-19 Medical Provider Consultations

Franciscan Health is located in Indiana and Northern Illinois and our telephone and virtual visit consultation service is limited to those in the communities we serve, including:

  • Greater Indianapolis area
  • Greater Lafayette area
  • Northwest Indiana
  • South Suburban Chicago

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